Forbes Insights: Tech that transforms the customer experience

by Jennifer Burak |

Digital-first companies have forever disrupted the ways that companies, their employees, and their customers interact, setting a high bar for digital simplicity, user-centricity, interactivity, and responsiveness.

It's imperative now more than ever for businesses to digitally transform. “At this point, it’s do or die for a lot of companies,” Navin Sharma, Pitney Bowes VP of product management and customer information management, said in a new Forbes Insights white paper in association with...

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Interactive webinar: Customer onboarding that surprises and delights

by Jen Bergen |

We all know video is a popular medium to engage, communicate, and share—especially in a noisy and cluttered space. With more than 20 billion video views coming from Facebook, Snapchat, and YouTube per day, employees and consumers' online experience expectations are changing. And undoubtedly, the growth in enterprises' increased interest and investment in video is a reflection of what is happening with online video today.

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Interactive webinar: Accelerating the buyer's journey with interactive video

by Jen Bergen |

It’s not enough to have a good looking website. Providing digital product experiences that attract attention and forge emotional connections are critical. Experiences that help the consumer by being informative, educational, and inspirational is proven to accelerate the buying cycle and increase loyalty dramatically over time.

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Rapt Media launches new path editor with performance upgrades, new UX

by Ham Fancher |

Editor's Note: We're thrilled to have Ham Fancher, Rapt Media's senior product engineer, as our guest blogger.

A year ago today, we launched our revamped project authoring platform, known as the Composer, for all customers. The new Composer largely aimed to modernize our project publishing workflow from both a user experience and technology standpoint. This effort included rewriting code for a majority of the existing Composer application, minus a few pieces that were a bit more of a...

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LIVE WEBINAR: Interactive whiteboard video for customer onboarding

by Jen Bergen |

Market leaders are always looking for new ways to delight and engage customers. That’s because customer experience matters more than ever. Your customers now require richer interactions, deeper personalization, and greater access to information and options. By leveraging a new kind of video, you can create unique, real-time video experiences that deepen relationships and increase customer loyalty.

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Engagement in the age of the customer: Using technology to build relationships

by Jennifer Burak |

Forbes Insights regularly conducts research and reports designed to support both strategic and tactical decisions that business executives make daily. We highly recommend their recent report sponsored by Pitney Bowes, Engagement in the Age of the Customer: Using Technology to Build Relationships, to learn more about how transforming the customer experience through technology is the top competitive advantage for enterprise companies today.

If this was relevant in early 2016 when they wrote...

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Forbes Insights Digital Transformation Report

Forbes Insights Digital Transformation Report