Maybelline New York

Interactive product tutorial video for consumer marketing and education

Rapt Media was the only technology that had everything we needed. Mobile delivery, high quality, easy to author and publish, and an experienced team to support us.

Lea Miller
Producer ICED Media

About Maybelline New York

Maybelline New York is a renowned global beauty brand that encourages consumers to capture trends from the catwalk and try them on the sidewalk. Maybelline empowers women to make a fashion statement, explore new looks, and flaunt their own beauty and personal style with creativity and individuality.

About ICED Media

ICED Media is as an online marketing agency. Since 1999, ICED Media has helped global and Fortune 500 companies discover their digital purpose: forging connections with customers that are more meaningful, more participatory, and more rewarding.

The goal

Maybelline New York has been using tutorial videos to show how its products can help women achieve signature looks and styles for years. For the launch of its Big Eyes Mascara line, the company wanted to bring the product to life through an unprecedented, interactive tutorial experience. Maybelline New York envisioned a video that would speak directly to consumers and allow them to choose how their beauty adventure would unfold.

Not only did Maybelline New York want to announce the release of its Big Eyes Falsies Mascara in a unique way, but it also wanted to position itself as an innovator in the digital space, as well as create an asset that could be used globally to support the Maybelline New York brand ethos.

The challenge

One of Maybelline New York's key brand pillars is product education. The company needed a video solution that would allow it to launch its new product to global audiences online in an innovative way. And, with a large percentage of its audience consisting of millennials, a demographic notoriously known for mobile consumption, Maybelline New York knew finding a solution with the ability to playback on mobile devices was necessary.

The solution

Working with creative agency ICED Media, Maybelline New York partnered with one of the most notable fashion bloggers, Kelly Framel of The Glamourai, named among the "10 NYC Fashion Blogs Worth Reading" by the Huffington Post, to create a step-by-step interactive tutorial of four different looks that use Maybelline's new product. "#TheGlamourEye" interactive video, developed by ICED Media, allowed viewers to navigate through beauty tutorials that showcased how beauty trends can be leveraged to create a complete fashion look.

Localized for Maybelline New York's global audiences, including the U.S., Canada, France, Sweden, and the Netherlands, the video included in-video links that took viewers to featured products on

The results

  • More than 6 million earned impressions
  • Click-through rate 14x higher than industry average
  • Brand engagement exceeded 5 minutes per interaction
  • Average 3 video interactions per viewer
  • Editorial coverage on consumer and trade press outlets
  • Extended Maybelline New York's positioning as innovative first mover

Why Rapt Media?

Maybelline New York

Rapt Media’s user-friendly platform made adding interactivity to the content easy and quick—a necessity to fit into a very tight production schedule. Additionally, Maybelline New York wanted to engage mobile viewers, and, unlike other video technologies, Rapt Media’s HTML5 solution enables viewers to watch the video and make product purchases directly from a mobile device.

Maybelline Full Report

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