Not all interactive video solutions in the marketplace today are created equal—especially when it comes to their ability to deliver measurable return on investment. Before we get into the different types available, let's establish why you should care about interactive video in the first place.
First, as powerful as video is, and as much as we love it, it is one-size-fits-all content. It is a passive experience for the viewer, and if the video is too long, then viewers tune out. According to a study by Wistia, videos up to 2 minutes get steady engagement, but attention spans start to dip after that. That’s why videos are getting shorter and shorter.
A key insight to this is that people are no longer a passive audience. We have become a group of interactive users with the expectation to always be in the driver’s seat when it comes to gathering knowledge and information. Tapping, touching and swiping our way to live a better life or do a better job is now the norm. Passively consuming content, be it video or otherwise, no longer fits our needs when trying to learn or absorb complex information.
If the information you are trying to relay requires more depth to be useful, this is where one-size-fits-all video fails. So then what?
Companies seek out interactive video because they are looking to drive deeper engagement by inviting the audience to take part. That participation can lead to all kinds of goodies that go way beyond engagement. Because the user is more invested in the content due to their participation, companies ultimately drive higher conversion rates from calls to action, which they can measure and optimize to extract business value. More on that later.
If video is the No. 1 way to capture an audience's attention, according to VaynerMedia CEO Gary Vaynerchuk, then interactive video is the No. 1 way to keep audiences tuned in beyond the "capture attention" stage.
Interactivity allows for responsiveness and personalization by giving the user control of discovering the content that's most useful to them. And if your end goal transcends eyeballs to needle-moving, measurable behavior change, there's no better medium than video that is personalized and navigable like a website.
To understand the differences between the different types of interactive video and why not all interactive video solutions are equal in regards to their ability to connect, engage, and deliver on measurable return on investment, it's important to note the factors of interactive video's growth.
Interactive video has been around for some time, so why does it seem that the whole realm of interactive content and interactive video is growing in popularity and importance? Here are the key factors driving more people to consider interactive video today:
The emergence of millennials
As more millennials enter the workplace and form households, their spending and work habits are determining how enterprises need to work and communicate. Millennials’ use of technology is the main distinguishing trait.
“One of the defining characteristics of the millennial generation is their affinity with the digital world,” reports PwC in its 2016 study, Millennials at Work: Reshaping the Workplace. “They have grown up with broadband, smartphones, laptops, and social media as the norm and expect instant access to information.”
Millennials are more numerous than any generation since the soon-to-retire baby boomers, and they expect to tap, touch, and swipe their way to getting the information they need. Sitting passively with any form of content does not match their constantly interactive, online behavior.
The continued shift in power to the consumer
Social, mobile, data and the cloud are accelerating the shift in power from the business to consumer. Consumers are making companies work smarter than ever before to earn their loyalty.
“Put the individual at the center of their digital experience by giving them control.” This was the key takeaway from Rapt Media's “Power of Choice” report where we surveyed 2,000 consumers about their online content consumption.
Experiential marketing (user experience) drives emotion and behavior
Your employees and customers expect digital experiences to empower and make things easy, allowing them to get to relevant information faster, make better decisions, and get things accomplished.
Forrester and Accenture Interactive teamed up to explore digital transformation in their report, “Digital Transformation in the Age of the Customer,” and found that 63 percent of businesses surveyed plan to improve “online customer experience” this year.
Interactivity not only turns passive content into an experience, but it also provides the mechanism for responsiveness and personalization (relevancy). Within the context of interactive experiences, relevancy is about giving the individual control to discover what is most useful to them.
We found that personalization is the greatest challenge for 83 percent of content creators, and 94 percent said better content tech is key to creating content that drives deeper engagement.
Immersive user experiences that invite participation and learning result in emotion from the individual. We call this “the gratitude effect,” and in exchange for that gratitude, we can ask something in return. That request could be a call to action built right into the interactive experience.
Experiential content experiences that the consumer controls is the fastest route to deeper engagement, higher conversion rates from CTAs and return on investment.
Marrying the power of video with interactivity seems to make sense in this new landscape, but not all interactive video technologies are created equal in regards to the results they can drive. Here's how the different types of interactive video break down and how to think about them:
Most interactive video technologies can overlay hotspots on linear videos. Hotspots enable the viewer to click out to more information about the topic they are watching.
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Cons:
Personalized video (Hi, Alexander!) pulls in data in advance (name, location, time, etc.), presenting the user with a video unique to them. With content specific to them, users feel like they’re seeing a one-to-one video.
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User experience video, or branching interactive video, is all about user control, enabling users to drive their own experience, skip irrelevant content, and gather information at a self-determined pace.
User experience video provides the equivalent value of a two-way conversation. The company delivers its information to the user who makes choices within the video, customizing the experience. The user’s actions then allow the company to derive data and insights.
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Check out an example of user experience video below. In this example, Deloitte puts the user in the driver's seat by allowing them to choose their own path.
With SEO, social, mobile, and ad blockers making paid channels and passive content seem old school, along with the growing need to show a return on investment from the content you produce, it might be the time to start considering investing in this “next generation of video.”
Are you ready to reimagine and build video experiences that drive traffic from earned media, are relevant to the individual, drive behavior beyond eyeballs, and deliver meaningful data, insights and return on investment? Download Rapt Media's new Strategic Guide and ROI Workbook to start building user experiences with video that drive valuable results.