Support

Rapt Media Compatibility Chart

Stay up to date on Rapt Media’s support with our most current compatibility chart.

Browser End User Viewing Subscriber Access to Editor and Project Dashboard
IE 9
IE 10
IE 11
Chrome (v38+)
Firefox (v33+)
Safari (v7+)
iPhone Mobile Safari (iPhone 5+)
iPad (2+)
Android OS 4+

 

Desktop browsers:

We support current versions of Internet Explorer, Firefox, Chrome and Safari for PC and OSX. Current versions are those with more than 7 percent global market share.1

Mobile devices:2

iOS devices: We support the two most recent generations of hardware and the two most recent versions of the OS.3

Android devices: We support hardware with a greater than 2 percent global market share4 as determined by AppBrain and the three most recent minor revisions of the Android OS.5

Browser market share determined by StatCounter global stats.

Mobile device support assumes a data connection that can support streaming video.

Because of the hardware and operating system limitations of the iPhone, some projects may not perform well on iPhone. Rapt Media’s technology is optimized for iPhone 5+. Although projects will play in iPhone 4+, performance is not guaranteed. In the event that there is any issue with the project as designed that cannot be addressed in time for commercial launch, an alternate mobile version of the project will be developed.

Android market share determined by AppBrain device stats.

We work universally in Chrome on Android 4 and above. With regards to the native browser on Android, we test against devices that have a greater than 2 percent market share as defined on http://www.appbrain.com/stats/top-android-phones. We may work on more devices, but because of the fragmentation of the Android device market and the variability of the OS by device and by carrier, we are unable to test against the majority of Android devices.